vividcove Return & Refund Policy

Last Updated: July 16, 2026

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Overview

Your satisfaction is the standard we hold ourselves to at vividcove. We take pride in the freshness of our grocery selections and the reliability of our kitchenware, and we want you to feel confident every time you order from us. When something falls short of your expectations, our team is ready to guide you through a straightforward, honest, and fair return or refund experience.

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Return Window

• Non-Perishable Grocery & Kitchenware: You may return these items within 30 days of the delivery date. To qualify, products must be unused, unopened, and in their original resalable condition, with all original tags attached and the original packaging completely intact.
• Perishable Items: For reasons of food safety, quality assurance, and public health regulations, perishable goods (including fresh produce, dairy, frozen items, prepared foods, and short-shelf-life products) cannot be sent back to us. That said, if a perishable item reaches you damaged, spoiled, past its expiration date, or otherwise compromised in transit, you qualify for an immediate full refund or a free replacement — just provide clear photographic evidence within 48 hours of delivery.

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Non-Returnable Items

The items listed below cannot be returned under any circumstances:

• Products marked as "Final Sale" at the time of checkout;
• Goods that have been opened, used, or partially consumed (unless they were defective or spoiled upon arrival);
• Digital download codes, e-gift cards, and physical gift cards;
• Merchandise damaged by improper storage, mishandling, or failure to follow the product care instructions on your part;
• Return requests submitted after the 30-day window without prior written approval from vividcove.

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Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (Prepaid shipping label provided by us)	None ($0)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer Responsible (Or opt for a $7.95 prepaid label fee deducted from refund)	None ($0)

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How to Initiate a Return

1. Submit a Request: Send an email to our customer support team at [email protected] including your Order Number, the specific item(s) you want to return, and the reason for the return. If your item arrived damaged or spoiled, please attach clear photos showing the issue and the packaging.
2. Receive RMA & Instructions: Our team will review your submission and provide a Return Merchandise Authorization (RMA) number together with shipping instructions within 1 business day.
3. Pack Securely: Place the item(s) in protective packaging to prevent damage in transit. Clearly write your RMA number on the outside of the shipping box — please do not write on the original product packaging itself.
4. Ship Back: Send the package using a trackable shipping service to the return address included in your RMA email.

Note: Packages sent without a valid, pre-approved RMA number may face significant processing delays or be refused when they arrive at our facility.

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Refund Processing & Timelines

• Inspection & Processing: After your return reaches our facility, our team will inspect it within 1–2 business days.
• Refund Credit: Once approved, your refund will be issued to your original payment method within 3–5 business days.
• Posting Time: Your bank or credit card issuer may require an additional 3–10 business days to display the refunded amount on your statement.
• Shipping Cost Refunds: Original shipping charges are not refundable unless the return results from a vividcove error (for example, a damaged item or an incorrect item shipped).

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Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or with spoiled perishables, please let us know right away:

• Perishable Items: Reach out within 48 hours of delivery.
• Non-Perishable Items: Reach out within 7 days of delivery.

Kindly include clear photos of the affected items and the shipping package. We will promptly arrange a full refund or a free replacement at no additional cost to you.

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Contact Us & Merchant Details

If you have questions about a return, the status of your refund, or how our return process works, please contact our support team directly:

• Official Business Name: vividcove
• Customer Support Email: [email protected]
• Customer Support Phone: 17605243493
• Physical Business & Return Address: 12553 BISCAYNE AVE, VICTORVILLE, CA 92392, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST